RETURN & REFUND

Returns and refunds
General policy:


These are sunabear.com's standard return policy, only applicable to the products you purchased directly from sunabear.com website, we will be responsible for the return shipping and customs duties

Within the return warranty (30 days), all products can be requested for return authorization.

All returns will take effect after obtaining a return authorization.

If the product is defective or unusable before it starts to be used, it can be returned to us within the effective warranty period (30 days).

Warning: Products that do not meet the return conditions will be returned to you, but if we receive it, you will bear the costs and expenses:

Any item not purchased from sunabear.com
Any item without a valid, readable serial number, including but not limited to missing, damaged, altered, or other unreadable serial numbers.
The package has been received more than 30 days.
Items without all original packaging and accessories at the time of return, including retail boxes, manuals, cables, and all other items originally included with the item
Any item that exhibits physical damage or damage caused by accidental damage, misuse, or general wear and tear.
If the item is lost when it is returned, we will not be able to help you. We recommend that you choose the tracked shipping method to return defective products.

RMA process and three simple steps:

1. After you submit an RMA request by visiting sunabear.com, obtain the RMA authorization.

How to obtain RMA authorization:

Please send the email of RMA request to service@sunabear.com, and we will reply to you within 1-2 working days. The RMA request should include the following information: order number, SKU, reason for sending back and posting images, choice of replacement or refund or other related issues.

company address:
Unit H, Room 10F, Bonded Market Building, No. 88 Xiangyu Road, Xiamen Area (Free Trade Zone), China (Fujian) Pilot Free Trade Zone

Contact number: +86 18777770479

2. After obtaining RMA authorization, ship the returned goods.
We will provide the return address for you in emai. Please note that the returned items must be accompanied by the original packaging, accessories and delivery address of the sunabear.com customer service center
Note: Please provide the tracking number of the return. sunabear.com is not responsible for any lost return shipping costs.

3. Get a replacement or refund.
sunabear will arrange resend or refund after receiving your return package within 1-3 working days. The money will be refunded to you within 3-5 working days. If you still have not received the money after 5 working days, please contact us: service@sunabear.com